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Alexandra's Buy Guidelines/Info

I have been very busy lately, so payments and support requests may take a while to get a response from. Make sure you've read this entire page before contacting me.

Help with GroupBundl.es

Read this article before PMing me about site issues. Also linked there are the site rules.

Contacting me

All contact should occur on GroupBundl.es via private messages. I will ignore messages sent elsewhere. I previously allowed this, but in general messages get forgotten and/or lost on other platforms before I can respond to them.

Paying with Gems

Due to the recent volatility of the Steam Community Market, the maximum number of Gems I am accepting right now per person per two weeks for the time being is 43,137 (subject to change based on market bids and asks). Your credit balance must also not be able to cover your reservations unless a deposit is made.

Due to previous abuse, Gems are now accepted only through the credits system. Click here to learn more about how credits work on GroupBundl.es. Do not include individual payment messages when depositing credits, this will just confuse me.

Please note that deposits are subject to an additional 7% fee if and only if your GroupBundl.es account was created after August 30, 2018 unless items have been purchased directly from the Steam Community Market (must provide proof). GroupBundl.es users who registered before August 30, 2018 are subject to 0% fees.

Reminder: the amount of credits that are deposited is dependent on the value at the time of processing, not at the time of deposit.

Click here to convert Gems to USD.

Deferred payments

Has your payment taken longer than 24 hours for me to process? On occasion, your PayPal payment email may slip by. Please send me a private message letting me know that you've paid and I will look into it if it's been more than 24 hours. I will never suspend you if it is my fault that you have not paid for something.

Leaving comments on group buys about payment or key issues is not allowed per site rules. Such comments must be sent via GroupBundl.es private message. Leaving comments that do not follow site rules may result in a suspension.

Payment flexibility

I am very flexible on payments if you let me know that you will be unable to pay before the payment period ends. Failure to do so may result in a site suspension until you have paid for the group buys you have missed.

Credits

Read this before asking anything about credits.

Due to the recent volatility of the Steam Community Market, the maximum number of Gems I am accepting right now per person per two weeks for the time being is 43,137 (subject to change based on market bids and asks). Your credit balance must also not be able to cover your reservations unless a deposit is made.

In addition to CS:GO keys and Steam Gems, TF2 keys are accepted on a limited basis. Send a private message for rates.

Please note that Steam Inventory deposits are subject to an additional 7% fee if your GroupBundl.es account was created after August 30, 2018 unless items have been purchased directly from the Steam Community Market (must provide proof). GroupBundl.es users who registered before August 30, 2018 are subject to 0% fees.

Notification method requirement

You must have a notification method linked to your account or you will be immediately kicked. If you are a part of ##pleaseno.space, you are exempt from this rule.

Reservation limits

If you would like more copies than this, please buy the item yourself. These limits are in place to keep a burden off of me and allow free reservation slots to those who want to reserve the item.

  • GoGoBundle, OtakuBundle: 10
  • IndieGala: 3
  • X-packs (i.e. 2-packs, 4-packs...): ceil(x/4)
  • Single-game buys: 25

Bundle payment times

OtakuMaker and Bunch of Keys bundles older than 4 days are purchased and closed when the oldest active OtakuMaker and/or Bunch of Keys bundle added to the site is 10-15 days old. They are generally put into payment Sunday nights or early Monday mornings (US ET).

IndieGala bundles are purchased during Happy Hour based on demand and go into the payment phase on Sunday nights or early Monday mornings (US ET). Generally, when I've purchased a bundle on Happy Hour, I'll let everyone know with the 📥 reaction in #happy-hour on our Discord server.

Extras

I run a buy-on-demand service. Extras, if available, are placed in the individual items section. Do not send me private messages asking for extra bundles.

SteamRep

GroupBundl.es has no site-wide rule regarding SteamRep bans, but I will be kicking people whose bans are less than 250 days old. SteamRep-banned users will also have access to a limited number of payment methods.

created by Cutie Café Alexandra , edited by Cutie Café Alexandra , 686 views